How to add order notes at checkout?

Tomas Cowie on June 15, 2020

Enable order notes on your cart page

You can use order notes to collect special instructions from customers about how to prepare and deliver an order. If you use a free Shopify theme, you can enable an order notes text box on your cart page.

Enable order notes

 From your Shopify admin, go to Online Store > Themes

Find the theme that you want to edit and click Customize.

You can find the cart settings for your theme in either the Theme settings tab, or the Sections tab. First, click Theme settings, and look to see if your theme's cart settings are available there:

Cart settings

If your theme does not have a cart section in Theme settings, then click Sections. To access your cart settings, in the theme preview, navigate to your cart page by clicking on the header cart icon. When you are on the cart page in the theme preview, you should see the cart settings tab in the theme editor:

Cart settings 2

In your theme's cart settings, check Enable order notes.

Cart notes

Click Save.

Edit your order notes label

You can edit the label that appears above or alongside the order notes box. By default, the label says “Special instructions for seller”:

Order notes label

From your Shopify admin, go to Online Store > Themes.

Find the theme that you want to edit, and then click Actions > Edit languages.

In the Filter translations box, type Special instructions to show the order notes translation:

Order notes translation

Enter a new order notes label.

Click Save.